Refund Policy

Last Updated: January 2025

At Global Future Wide Software Technologies LLC, we stand behind the quality of our products. This Refund Policy outlines the conditions under which refunds may be requested.

1. Free Trial Period

We offer a 7-Day Free Trial to all new customers:

  • Test the software in your own trading account
  • No payment required during the trial period
  • Cancel anytime during the trial with no charges
  • Full access to software features and support

We strongly encourage you to fully test the software during your free trial before making a purchase.

2. 14-Day Money-Back Guarantee

✓ Eligible for Refund

You may request a full refund within 14 days of purchase if:

  • Technical Issues: The software has critical bugs or technical problems that prevent proper operation
  • Installation Problems: Our team cannot successfully install the software on your platform despite reasonable efforts
  • Compatibility Issues: The software is incompatible with your broker/platform as specified in our requirements
  • False Advertising: The software does not match the features described on our website

✗ NOT Eligible for Refund

Refunds will NOT be granted for:

  • Trading Losses: Financial losses incurred while using the software
  • Poor Performance: The software not meeting your profit expectations
  • Market Conditions: Unfavorable market movements or volatility
  • User Error: Incorrect configuration or misuse of the software
  • Buyer's Remorse: Simply changing your mind after purchase
  • After 14 Days: Requests made after the 14-day window has passed
  • Trial Users: Those who already used the free trial and purchased anyway

3. How to Request a Refund

Step 1: Contact Support

Email us at support@stratxsoftware.com with:

  • Your order number and purchase date
  • Detailed description of the issue
  • Screenshots or evidence of the problem
  • Steps you've already taken to resolve the issue

Step 2: Troubleshooting Attempt

Our support team will first attempt to resolve your issue. We require a good-faith effort to fix technical problems before processing refunds.

Step 3: Refund Review

If the issue cannot be resolved, we will review your refund request within 2-3 business days.

Step 4: Processing

Approved refunds are processed within 5-10 business days to your original payment method.

4. Refund Amount

  • Full Refund: 100% of the purchase price for eligible technical issues
  • Partial Refund: Not applicable - we offer either full refunds or no refund
  • Transaction Fees: Third-party payment processing fees may not be refundable

5. Subscription Cancellations

For subscription-based services:

  • Cancel anytime through your account dashboard
  • No refunds for partial months
  • Access continues until the end of current billing period
  • No automatic refunds upon cancellation

6. Chargebacks

Important: Please contact us directly before initiating a chargeback with your payment provider.

If you file a chargeback:

  • We will provide evidence of service delivery to your payment provider
  • Your account will be immediately suspended
  • You will lose access to all software and support
  • We may pursue legal action for fraudulent chargebacks

We are committed to resolving all issues fairly. Contact us first!

7. Non-Refundable Items

The following are strictly non-refundable:

  • Custom development or configuration services
  • One-on-one training or consulting sessions
  • Digital materials or educational content
  • Promotional or discounted purchases (unless defective)
  • Gift certificates or promotional codes

8. Important Reminders

This is Trading Software: We provide software tools, not guaranteed profits. Refunds are for technical issues only, not trading performance.

Use Your Free Trial: Take full advantage of the 7-day trial period to evaluate the software before purchasing.

Read Our Disclaimers: Please review our Full Risk Disclaimer and Terms of Service to understand the nature of trading and our services.

Support First: Contact our support team with any issues - we're here to help and want you to succeed.

9. Refund Processing Time

  • Request Review: 2-3 business days
  • Approval to Processing: 1-2 business days
  • Bank Processing: 5-10 business days (varies by bank)
  • Total Time: Expect 7-15 business days from approval to funds in account

10. Exceptions and Special Cases

We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion. Factors may include:

  • Extenuating circumstances
  • Long-standing customer relationships
  • Unique technical situations
  • Legal requirements in specific jurisdictions

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your purchase is subject to the policy in effect at the time of purchase.

12. Dispute Resolution

If you are not satisfied with how your refund request was handled:

  1. Request escalation to a senior support manager
  2. Provide additional documentation if needed
  3. Allow 5-7 business days for management review
  4. If still unresolved, refer to the dispute resolution clause in our Terms of Service

13. Contact Information

For refund requests or questions about this policy:

Email: support@stratxsoftware.com

Subject Line: "Refund Request - [Your Order Number]"

Phone: +971 50 820 0684

Business Hours: Sunday - Thursday, 9:00 AM - 6:00 PM GST

Address: Dubai, United Arab Emirates

Our Commitment

We are committed to customer satisfaction and will work with you to resolve any legitimate concerns. Our goal is not just to sell software, but to provide value and support for your trading journey.

Questions? We're here to help! Contact us at support@stratxsoftware.com